These Terms & Conditions (“Agreement”) govern the contract between Macrobia Expeditions (“we”, “us”, “our”, or “the Company”) and you, the client (“you”, “your”, or “the Passenger”), for services provided in connection with travel, tours, and related arrangements.
By booking a tour with Macrobia Expeditions, you confirm that you have read, understood, and agreed to be bound by the following terms.
1.1 A contract comes into effect when we have received your completed booking confirmation, any required deposit, and issued a written reservation acceptance.
1.2 The booking is personal to the individuals named and is not transferable without our written consent.
2.1 A deposit (as specified in your invoice) is required to confirm your booking.
2.2 Final payment must be received by us no later than the date specified in your booking confirmation.
2.3 If full payment is not received by the due date, Macrobia Expeditions reserves the right to cancel the booking and retain the deposit.
3.1 We reserve the right to adjust prices due to fluctuations in fuel costs, taxes, exchange rates, supplier rates, or other operational costs prior to full payment.
3.2 Once full payment has been received, prices will not be changed unless required by law.
4.1 If you cancel your booking, you must do so in writing.
4.2 Cancellation fees will apply as follows (unless otherwise specified in your itinerary):
4.3 In the event of cancellation due to political or safety issues announced by relevant authorities, cancellation terms will be handled in accordance with our risk and force majeure policies.
5.1 Any amendments to the original booking after confirmation may incur administrative fees and additional charges.
5.2 We will do our best to accommodate changes, but cannot guarantee availability or pricing.
6.1 We reserve the right to modify the itinerary due to circumstances beyond our control (weather, government action, road or border closures, equipment failure, health, or safety issues).
6.2 Reasonable alternatives will be offered; however, no refunds are guaranteed for changes outside our control.
7.1 It is your responsibility to ensure that you have a valid passport and the correct visas for all countries on the itinerary.
7.2 We can assist with visa advice where applicable, but cannot guarantee issuance or acceptance at border control.
7.3 If you are denied entry due to visa irregularities, we are not liable for any resulting costs.
8.1 You are responsible for your own medical insurance, vaccinations, immunizations, and personal medications.
8.2 You must disclose any relevant health conditions prior to travel.
8.3 Macrobia Expeditions may refuse participation for health or safety reasons.
9.1 All clients must behave respectfully toward our team, guides, local communities, and property.
9.2 We reserve the right to exclude any person whose behaviour disrupts the tour or creates a safety risk.
9.3 No refunds will be issued in such cases.
10.1 Macrobia Expeditions acts only as an intermediary for services offered by third-party suppliers (hotels, transport, guides, camps, etc.).
10.2 We do not accept liability for indirect loss, personal injury, or loss of personal property unless caused by proven negligence of our employees or agents.
10.3 You accept the inherent risks in travel to remote and developing regions.
11.1 Macrobia Expeditions is not liable for any loss or damage due to events outside our reasonable control, such as war, terrorism, civil unrest, natural disasters, pandemics, government restrictions, or other acts of God.
11.2 In such circumstances, we will provide available alternatives but are not obliged to offer refunds.
12.1 Comprehensive travel insurance covering medical, evacuation, cancellation, and personal liability is required for all clients and should be valid for the entire duration of travel.
13.1 This Agreement is governed by the laws of Somaliland and/or Djibouti (as applicable to the tour) and is subject to the competent courts of the same jurisdiction.
14.1 We may collect personal information to process bookings and provide services.
14.2 Your data will be managed in accordance with applicable privacy laws and will not be shared with third parties except as required to fulfill your travel arrangements. More information is on our Privacy Policy.
15.1 We reserve the right to update these Terms & Conditions at any time.
15.2 The version applicable to your booking will be the one in effect at the time of deposit payment.
By completing a booking with Macrobia Expeditions, you acknowledge that you have read, understood, and agreed to all terms and conditions outlined above.
